San Jose, CA, February 1, 2008. - Infolink announced its new Product Support Environment offering today to be available March 1. PSE is an innovative process which allows companies to design and integrate the components of their product support system before they actually launch a product or service to market. The PSE allows for the integration of self-help tools such as support portals, tutorials, product documentation and a knowledge base with live support provided through web, chat, e-mail and voice. The PSE will feed product knowledge accumulated through the various support channels back into the product improvement cycle for future product releases.
The PSE is aimed at software and hi-tech product companies, as well as designers of customer service applications within IT corporate groups. Infolink plans to combine the PSE with its product support help desk services for a two-phased approach which dramatically increases positive support experiences for product users.
