Infolink does not deliver just tools, nor just people.  We believe technology companies require a combination of good support tools, processes and people, which together comprise the Product Support Environment.  Self-help and community resources should be available to those users who can and are willing to self-support, but other channels must be available to those users who would rather interact with a support agent.  Those must include e-mail, phone, chat and remote live support.  Our PSE delivers the best combination of services and best-of-breed support technology.