Let’s continue with our Product Support Environment Best Practices…

While the trend in the last few years has been for companies to provide more and more self-support through their web sites (and sometimes no support at all) and almost no direct human support, Infolink believes that the success of a technology product is highly dependent on the ability of a company to allow its users to “connect” with someone when they need to.  Community Support is increasingly important, and has even become vital for some products.  But in many cases, a company support agent on the other end of the conversation is still essential.  Our PSE model integrates tools and a live support desk for maximum results.