Creators and developers of software products or internal applications often do not go to market (or launch) with an adequate support environment, therefore inviting user frustration and defection and driving up cost.

Infolink’s unique two-phase approach to product support involves:

	The design and integration of a complete support environment for software and hi-tech products or for enterprise applications, and then
	the outsourcing of the reliable human support help desk nearshore

Both of these components represent two essential halves of a holistic support solution.

The PSE, which is just a collection of best-of-breed software tools and the right content, provides the framework. The outsourced help desk provides the process-driven, professional attention to your users they deserve.

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2/15/2008
Infolink expands to Silicon Valley

2/1/2008
Infolink PSE press release