Infolink
Log In |  Contact Us |  About Us |  Site Map |  Home  
PSE
PSE Product Support Environment Product Support Environment PSE
PSE
PSE
PSE
PSE PSE PSE
PSE

Product Support Environment

Creators and developers of software products or internal applications often do not go to market (or launch) with an adequate support environment, therefore inviting user frustration and defection and driving up cost.

Our Product Support Environment (PSESM), Infolink’s unique three-dimensional approach to product support involves:
 
The design and integration of a complete support backbone, that is the technology framework used for supporting your software or hi-tech product
a professional remote support team trained on the specific product(s) to be supported
Product Knowledge Feedback (PKF), a complete system designed to continuously funnel data to your product development team for continuous product improvement
 

This is what we call Integrated Product Support and the PSESM is how we deliver it.  The first two components represent two essential halves of a great support environment.  It all starts with the right set of best-of-breed software support tools as well as the right content, which are complemented with a live support team to provide the process-driven, professional attention to your users they deserve.  

 
The third dimension -Product Knowledge Feedback (PKFSM)- ensures the improvement in the product in order to "eliminate" unneeded support in the future.  PKF becomes the best way to feed product knowledge accumulated through the various support channels back into the product improvement process for future product releases, thereby completing a virtuous cycle and maximizing ROI.
 
Search
Follow us on:
7/20/2010
Infolink CEO's interview at NBC Bay Area

5/25/2010
Infolink presentation at TSIA Silicon Valley’s Service Revolutions now available!

5/5/2010
Infolink is finalist in TSW's Service Revolutions!

3/25/2010
Integrated Product Support Easily Explained (Video)

3/22/2010
Free eBook on the Benefits of Integrated Product Support

Home | About Us | PSE | Value Proposition | Customers | News and Events | Web Seminar archives | Contact Us | PSEBites Blog | Contact Us | Site Map | Technical Support | Help Desk | Product Support | Partners | Infolink-Kayako Partnership | Links |

© 2010. Created and maintained by Infolink
This site is optimized for Netscape 5, Internet Explorer 7, and Mozilla Firefox 1.5 or higher. Please download an updated version now.