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Product Support Environment
Creators and developers of software or hi-tech products or internal applications often do not go to market (or launch) with an adequate support environment, therefore inviting user frustration and defection and driving up cost.
Using a combination of best-of-breed software technologies, good content and Infolink's content management tools, we integrate the best support environment for your product.
Infolink’s PSE is an innovative approach which helps product creators put together the infrastructure to support their products adequately, including:
 Content (manuals and product documentation, product tutorials, e-learning content) Self-help tools (downloads, FAQs, Webinars, a knowledge base)Support portals
Issue resolution (ticketing)
Live support tools
Customer surveys
Reporting and Analytics
Help desk processes
Online Communities
The PSE is then integrated with live support provided through web, chat, e-mail and voice provided cost-effectively by Infolink through our nearshore help desk capabilities. The PSE also becomes the best way to feed product knowledge accumulated through the various support channels back into the product improvement process for future product releases, thereby completing a virtuous cycle and maximizing ROI.
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