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PSESM Support Technology (Tools)
Creators and developers of software or hi-tech products or internal applications often do not go to market (or launch) with an adequate support environment, therefore inviting user frustration and defection and driving up cost.
Using a combination of best-of-breed software technologies, good content and Infolink's content management tools, we integrate the best support environment for your product.
Infolink’s PSESM is an innovative approach which helps product creators put together the infrastructure to support their products adequately, including:
 Self-help tools (downloads, FAQs, Webinars, a knowledge base) Support portals
Content (manuals and product documentation, product tutorials, e-learning content)
Issue resolution (ticketing)
Live support tools
Customer surveys
Reporting and Analytics
Help desk processes
Online Communities
This technology backbone, provided through hosted and SaaS technology, is then coupled with live support provided through web, chat, e-mail and voice, which are provided cost-effectively by Infolink through our nearshore support team capabilities.
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