Product Support
Using a combination of best-of-breed software technologies, great content and Infolink's content management tools, we integrate the best support environment for your product...be it software, hardware, or even an online service.
Infolink’s PSE is an innovative approach which helps product creators put together the infrastructure to support their products users adequately, including:
Content (manuals and product documentation, product tutorials, e-learning and Web)
Self-help tools (downloads, FAQs, Webinars, a knowledge base) Support portals
Issue resolution (ticketing)
Live support tools
Customer surveys
Reporting and Analytics
Help desk processes
Instead of having to worry about the significant cost of putting together an infrastructure and running a support organization yourself, you outsource that important function to Infolink and reduce your cost significantly by:
"Leasing" the environment through the use of best-of-breed SaaS (Software-as-a-Service) tools
Ensuring that your content is up-to-date and it maximizes the use of your self-help tools
Paying less for quality human support provided nearshore by us
Our pricing model allows you to drop the average industry cost per call by at least one-third due to help desk and response time savings, nearshore advantages, and the most important and significant gains coming from a happier, well supported customer base.
