Infolink
Log In |  Contact Us |  About Us |  Site Map |  Home  
PSE
PSE Product Support Environment Product Support Environment PSE
PSE
PSE
PSE
PSE PSE PSE
PSE

Product Support

Using a combination of best-of-breed software technologies, great content and Infolink's content management tools, we integrate the best support environment for your product...be it software, hardware, or even an online service.

 
Infolink’s PSE is an innovative approach which helps product creators put together the infrastructure to support their products users adequately, including:
Content (manuals and product documentation, product tutorials, e-learning and Web)
Self-help tools (downloads, FAQs, Webinars, a knowledge base)
Support portals
Issue resolution (ticketing)
Live support tools
Customer surveys
Reporting and Analytics
Help desk processes
Instead of having to worry about the significant cost of putting together an infrastructure and running a support organization yourself, you outsource that important function to Infolink and reduce your cost significantly by:
"Leasing" the environment through the use of best-of-breed SaaS (Software-as-a-Service) tools
Ensuring that your content is up-to-date and it maximizes the use of your self-help tools
Paying less for quality human support provided nearshore by us


Our pricing model allows you to drop the average industry cost per call by at least one-third due to help desk and response time savings, nearshore advantages, and the most important and significant gains coming from a happier, well supported customer base.

Live chat by SightMax
Live Chat by SightMax
Search
2/15/2008
Infolink expands to Silicon Valley

2/1/2008
Infolink PSE press release

Home | About Us | Solutions | Value Proposition | Customers | News and Events | Web Seminar archives | Contact Us | Contact Us | Site Map | Technical Support | Help Desk | Product Support | Partners | Links |

© 2007. Created and maintained by Infolink
This site is optimized for Netscape 5, Internet Explorer 7, and Mozilla Firefox 1.5 or higher. Please download an updated version now.