| Partner Profile: Kayako Infotech Ltd. |
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Kayako develops comprehensive help desk software to streamline support, consolidate email, and offer users great service.
Infolink works closely with Kayako to provide world-class customer support experience with the eSupport Suiteproduct.
After researching dozens of helpdesk/customer service software platforms, Infolink chose to partner with Kayako as its primary PSE resource. Today, more than 80% of Infolink customers use Kayako's eSupport suite .
We chose to focus on Kayako because of:
Flexibility
Innovation
Capability
Technology
Cost
Infolink has integrated third party tools, including discussion forums, wikis, blogs, and surveys seamless with Kayako, testimony to the product’s flexibility. We also "mine data" from all of these sources, to feed back the Voice of the Customer (VoC) to our clients’ product development efforts.
Kayako is known for its user friendly interface, as well as its cost effectiveness in its implementation. According to Kayako,
The flexibility and ease of use of our software makes it popular amongst a broad audience - including small to medium businesses, enterprises, charities, and government agencies. More than 30,000 organizations rely on our solutions to consolidate, streamline, and improve not just their support front, but also their sales and general business operations.
Infolink’s Product Support Environment is an innovative approach which helps product creators put together the infrastructure to support their products adequately.
The PSE is then integrated with live support provided through web, chat, e-mail and voice provided cost-effectively by Infolink through our nearshore help desk capabilities. The PSE also becomes the best way to feed product knowledge accumulated through the various support channels back into the product improvement process for future product releases, thereby completing a virtuous cycle and maximizing ROI.
